Postage and Packaging costs are mostly based on the weight of order and will be calculated during the checkout process. You will be informed of the full cost before you are asked for payment. We endeavour to be as accurate as possible, but all weights and costs are estimates and subject to change.
Most higher value items will be send with tracking number and small items like insignia will be send by standard international post without tracking to save cost for customers. When you order our hats and they will be send by DHL Courier with tracking number. Delivery for DHL takes about +- 7 working days to reach USA and Europe, other standard international post will take about +- 12 working days, however due to the current Covid19 please expect that there will be some delay by the international postal delivery.
To return or exchange an item please use our online Returns Form here. The order must return to us unused and undamaged.
I just changed my mind.
No problem at all as long as it is in our 30 day return period, just let us know and we can advise the best course of action
We’ve sent me the wrong item!
We’re not perfect! We do our best to checked, packed and send your merchandise however occasionally we make mistakes, when we do we will quickly get this rectified for you. Please contact us so we can arrange return shipping.
Item appears to have been damaged in shipping!
Normally we would like these items returned so we can claim against the postal carrier. Do not worry, you will always get the item you ordered or your money back.
100% customer satisfaction
We strive for 100% customer satisfaction with our quality products. Knowing and understanding our customers’ needs is vital to the success of our business.